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TERMES ET CONDITIONS DU RÉGIME DE PROTECTION DES LUNETTES ZENNI

  1. INTRODUCTION. Merci d’avoir acheté un plan de protection des lunettes Zenni Optical, Inc. (« Zenni ») (« Plan »). En achetant un forfait, vous acceptez les modalités et conditions énoncées ci-dessous, y compris les conditions de couverture, le dépôt d’une réclamation, l’annulation et d’autres conditions spécifiques à votre État de résidence.

    Ces modalités, ainsi que votre reçu montrant l’achat de votre forfait, constituent le tout le contrat entre toi et Zenni. Si vous avez des questions concernant votre plan, s’il vous plaît Envoyez un courriel à Zenni à claims@zennioptical.com ou appel Zenni au (800) 211-2105 entre 5 h et 21 h, heure du Pacifique, 7 jours sur 7. À Soumettez une réclamation, veuillez consulter la section 5 ci-dessous intitulée « COMMENT DÉPOSER UNE RÉCLAMATION »

  1. DÉFINITIONS. Dans ces termes et conditions, les mots majuscules suivants ont le Signification déclarée :

    1. « Dommages accidentels » fait référence à des dommages physiques, à la casse ou à l’échec de Votre produit couvert à cause d’un événement imprévu et involontaire. Pour obtenir une couverture pour les dommages accidentels, et comme spécifié ci-dessous, vous devrez fournir des informations à Zenni sur la façon et l’endroit où les Dommages Accidentels se sont produits. Vous pourriez aussi être obligé de le faire Soumettez des photos des dommages matériels, de la casse ou de la défaillance de votre produit couvert.

    2. « Produit couvert » est le produit couvert par votre régime et inclut le Montures de lunettes, verres de lunettes et revêtements pour lunettes.

    3. « Régime » fait référence à la couverture que vous avez achetée au moment de l’achat Votre produit couvert tel que spécifié dans votre reçu et dans ces termes et conditions. Le coût de votre plan est indiqué sur votre reçu.

    4. « Durée » fait référence à la période pendant laquelle les dispositions de votre régime sont valide telle qu’indiquée sur votre reçu. Votre régime est valide à compter de la date à laquelle votre produit couvert est livré à vous et demeure valide pour la période indiquée sur votre reçu. Le terme expirera, et le régime deviendra nul lorsque Zenni remplacera votre produit couvert ou l’expiration du mandat, selon la plus ancienne. La durée de votre régime sera prolongée pour 30 jours supplémentaires pour tout défaut de fabrication dans les montures et verres de lunettes, et un année supplémentaire pour tout défaut de fabrication dans les revêtements antiréfléchissants et photochromes pour que vous bénéficiiez aussi de la garantie limitée standard de Zenni. Le terme de votre Le plan sera également prolongé pour toute période d’attente.

    5. « Vous » ou « Votre » fait référence au consommateur individuel qui a acheté le régime et qui recevra la couverture spécifiée dans ces termes et conditions.

    6. « Période d’attente » fait référence à la période entre la soumission d’un Réclamation et le Votre reçu d’un remplacement pour votre produit couvert, un crédit en magasin, ou un le refus de votre revendication, comme discuté ci-dessous.

    7. « Zenni » et « Administrateur » font référence à Zenni Optical, L’adresse d’Inc. Zenni est [150 Alameda del Prado, Novato, Californie, 94949], ainsi que son téléphone Le numéro est [1-800-211-2105]. Vous pouvez également joindre Zenni par courriel à service@zennioptical.com.

    8. « Débiteur » fait référence à Starr Protection Solutions, LLC (« SPS »), sauf dans Floride, Oklahoma et Washington. En Oklahoma et dans l’État de Washington, le débiteur est Starr Underwriting Agency, Inc. (Licence Oklahoma # 44200902) (« SUA »). SPS et SUA sont situés à 399, avenue Park, 3e étage, New York, NY 10022, [(855) 438-2390]. En Floride, le débiteur est Starr Indemnity et Liability Company située au 399 Park Avenue, 3e étage, New York, NY 10022, [(855) 438-2390].

  1. CE QUI EST COUVERT. Votre régime prévoit le remplacement complet de votre produit couvert, y compris les montures, lentilles, revêtements et films, causés par (1) des défauts dans les matériaux ou la qualité de la main-d’œuvre, (2) l’usure normale, et (3) des dommages accidentels dans la mesure où elle n’est pas déjà présente couverte par la politique de retour de Zenni et la garantie standard concernant les défauts de fabrication. Votre Le régime prévoit également le remplacement complet de votre produit couvert dans la mesure où votre produit couvert est Le produit a des verres commercialisés comme résistants aux dommages ou aux rayures, et ces verres développent des rayures ou des dommages qui altèrent la ligne de vision ou votre acuité visuelle. Tous les remplacements autorisés par Zenni vous sera expédié gratuitement sans frais de livraison ou de manipulation.

    Zenni remplacera votre produit couvert un maximum d’une (1) fois durant la durée de votre régime. Une fois Votre produit couvert est remplacé une seule fois, votre régime est annulé.

  1. CE QUI N’EST PAS COUVERT. Les dommages ou la défaillance de votre produit couvert ne sont pas couverts par votre plan si :

    1. Couvert par la garantie standard de Zenni énoncée dans sa politique de retour, qui offre un garantie que ses lunettes seront exemptes de défauts de fabrication pendant une période de 30 jours et que les revêtements antireflets (AR) et les films photochromes seront exempts de des défauts de fabrication pendant un (1) an à compter de la date d’achat;

    2. Causé par une conduite intentionnelle, des abus, des adultérations (y compris, sans limitation, par placer des objectifs non-Zenni dans des montures Zenni ou des objectifs Zenni dans des montures non-Zenni), modifications du produit couvert, falsification du produit couvert, ou réparations non autorisées au produit couvert;

    3. Causé par des animaux de compagnie, des produits chimiques ou la terniture des cadres;

    4. Causé par la flexion ou la torsion de cadres flexibles ou en titane;

    5. Causé par une altération des éléments de monture de lunettes conçus pour fixer les verres et des bras à lunettes;

    6. Causé par votre non-respect des instructions du fabricant concernant les soins appropriés et la maintenance;

    7. Causé par vol, incendie, inondation, tremblement de terre, ouragan, tornade, tempête de sable, glissement de terrain, catastrophe naturelle, troubles publics, émeutes, actes de guerre ou actes de Dieu;

    8. Non rapporté pendant la durée du Plan; ou

    9. Votre produit couvert se trouve à l’extérieur des 50 États-Unis d’Amérique ou du district de Columbia.

      De plus, Zenni n’offrira pas de couverture pour les dommages ou l’échec de toute affaire ou des contenants utilisés pour entreposer votre produit couvert ou toute décoration, ornement, ou Monogrammes que vous avez ajoutés à votre produit couvert après l’achat. De plus, Your Plan n’en a pas incluez une couverture pour (1) les problèmes d’ajustement de la monture, (2) les changements dans votre prescription ou votre aspect visuel l’acuité, ou (3) tout entretien préventif.

  1. COMMENT DÉPOSER UNE RÉCLAMATION

    Pour déposer une réclamation, veuillez visiter https://www.zennioptical.com/warranty-claim, Envoyez un courriel à claims@zennioptical.com ou appel Zenni au (800) 211-2105 entre 5 h et 21 h, heure du Pacifique, 7 jours sur 7. Dans tout veuillez fournir votre nom, votre date d’achat de votre produit couvert, une copie de votre Reçu pour votre régime, et la raison de votre réclamation. Il se peut aussi qu’on vous demande de télécharger des photos de votre produit couvert.

    Zenni évaluera votre réclamation et approuvera et expédiera un remplacement, demandera plus ou refuser votre réclamation.

    Si votre demande est acceptée, Zenni vous fournira aussi des montures et des verres de remplacement comme tout film ou revêtement acheté à l’origine) qui est soit identique à Your Covered Produit ou comparable à votre produit couvert, incluant l’expédition et la manipulation. En fin de partie Zenni ne peut pas remplacer votre produit couvert par un modèle identique ou comparable, Zenni Vous offrira un crédit échangeable à Zenni.com du montant de votre achat initial prix, y compris les frais d’expédition et les taxes.

    Si votre demande est refusée, une raison détaillée vous sera fournie. Vous en aurez le droit Faites remonter l’examen de votre réclamation à un superviseur, qui rendra une décision finale concernant votre réclamation.

  1. FRANCHISES ET QUOTES-PARTONS. Il n’y a ni franchise ni franchise pour votre régime.

  1. ANNULATION.

    1. Vous pouvez annuler votre forfait pour n’importe quelle raison et à tout moment en envoyant un courriel claims@zennioptical.com ou appel Zenni au (800) 211-2105 entre 5 h et 21 h, heure du Pacifique, 7 jours sur 7. Toi peut aussi envoyer un avis d’annulation à Zenni à [150 Alameda del Prado, Novato, Californie, 94949]. Si vous demandez l’annulation dans les 60 jours suivant la date d’achat de votre régime, et aucune réclamation n’a été déposée sous votre régime, vous recevrez un remboursement de 100% du montant que vous avez payé pour votre régime et votre régime seront annulés. Pour toute autre demande d’annulation faite plus plus de 60 jours après la date d’achat du forfait, vous recevrez un remboursement au prorata basé sur la durée restante de votre régime, moins la valeur au détail de tout remplacement de votre régime Produit couvert

    2. Si vous annulez votre régime dans les 60 jours suivant la date d’achat du forfait, et qu’aucune réclamation n’a été faite Déposé sous Votre régime, un remboursement à 100% du montant que vous avez payé vous sera versé ou crédité dans les 30 jours suivant la réception par Zenni de votre avis d’annulation. Pour les résidents de l’AL, AR, CA, CO, D.C., HI, MA, MD, ME, MN, MO, NJ, NM, NV, NY, SC, TX, WA, WI et WY, Zenni paiera aussi une pénalité de 10% pour chaque mois ou une partie de celui-ci où un remboursement ne vous est pas versé ou crédité dans les 30 jours suivant la réception de votre avis d’annulation.

    3. Zenni ne peut annuler votre forfait que pour fraude ou non-paiement de votre part, ou si nécessaire de le faire Donc, par une agence de réglementation. Un avis écrit sera fourni au moins 30 jours avant annulation à Votre dernier courriel ou adresse physique connue, avec la date d’entrée en vigueur de la Annulation et raison de l’annulation. Vous recevrez un remboursement au prorata basé sur la durée restante de votre régime, moins la valeur au détail de tout remplacement de votre régime couvert Produit.

    4. Si votre régime vous a été vendu dans une juridiction où le régime n’est pas disponible, Zenni le fera annulez votre forfait et remboursez 100% du montant que vous avez payé pour votre forfait tant que vous l’avez fait n’a reçu aucun remplacement pour votre produit couvert.

  1. COUVERTURE TERRITORIALE. Votre régime est limité aux États-Unis d’Amérique, y compris le District de Columbia. Le régime Zenni n’est pas disponible à la vente à l’extérieur des États-Unis ni en les territoires américains de Guam, Porto Rico ou les îles Vierges américaines.

  1. TRANSFÉRABILITÉ. Votre régime n’est ni transférable ni transférable à d’autres.

  1. RENOUVELLEMENTS. Votre plan n’est pas renouvelable.

  1. ASSURANCE CONCERNANT VOTRE RÉGIME : CECI N’EST PAS UN CONTRAT D’ASSURANCE; cependant, celui de Zenni Les obligations en vertu de votre régime sont assurées par une assurance remboursement par contrat de service Police émise par Starr Indemnity et Liability Company située au 399 Park Avenue, 2nd Floor, New York, New York, 10022]. Si Zenni n’agit pas sur votre réclamation dans les 60 jours suivant Votre soumission d’une réclamation, vous pouvez faire une réclamation auprès de Starr Indemnity et Liability Company directement en les appelant au [1-855-438-2390] et Starr Indemnity et Liability Company le fera payer au nom de Zenni toute somme que Zenni est légalement tenue de payer conformément aux présentes Conditions et Des conditions mais que Zenni n’a pas réussi à performer.

  1. LIMITATION DE RESPONSABILITÉ.

    À L’EXCEPTION DES OBLIGATIONS DE COUVERTURE DE ZENNI SPÉCIFIÉES À L’ARTICLE 3 CI-DESSUS, ET À LA DANS LA MESURE PERMISE PAR LA LOI APPLICABLE, ZENNI RENONCE PAR LA PRÉSENTE À TOUTES GARANTIES, EXPRESSES OU IMPLICITES, Y COMPRIS, MAIS SANS S’Y LIMITER, TOUTE GARANTIE IMPLICITE DE MARCHANDABILITÉ, D’APTITUDE À UN BUT PARTICULIER, OU NON-CONTREFAÇON.

    EN AUCUN CAS ZENNI NE SERA RESPONSABLE ENVERS VOUS OU UN TIERS POUR UN QUELCONQUE DIRECT, INDIRECT, DOMMAGES-INTÉRÊTS CONSÉCUTIFS, ACCESSOIRES, SPÉCIALS OU PUNITIFS, Y COMPRIS LES DOMMAGES-INTÉRÊTS POUR LA PERTE DE PROFIT (SI DIRECTES OU INDIRECTES) DÉCOULANT DE VOTRE ACHAT OU DE VOTRE UTILISATION DE VOTRE RÉGIME, ET INCLUANT MAIS NON LIMITÉ À (1) DOMMAGES-INTÉRÊTS RÉSULTANT D’UN RETARD DANS LA PRESTATION DE SERVICES DANS LE CADRE DE VOTRE RÉGIME, (2) PERTE DE L’UTILISATION DE VOTRE PRODUIT COUVERT PENDANT LA PÉRIODE D’ATTENTE, (3) LE BESOIN D’OBTENIR REMPLAÇANT(S) DE VOTRE PRODUIT COUVERT PENDANT LA PÉRIODE D’ATTENTE.

    NONOBSTANT TOUT CE QUI EST CONTRAIRE CONTENU DANS CES TERMES ET CONDITIONS, ZENNI’S RESPONSABILITÉ ENVERS VOUS CONCERNANT TOUTE PERTE OU DOMMAGE SUBI PAR VOUS ET DÉCOULANT DE OU DANS LIEN AVEC CES MODALITÉS, QUE CE SOIT EN CONTRAT, EN RESPONSABILITÉ DÉLICTUELLE OU EN CAS DE VIOLATION DE L’OBLIGATION LÉGALE OU DE TOUTE AUTRE FAÇON NE DOIT PAS DÉPASSER LE PRIX D’ACHAT DE VOTRE PRODUIT COUVERT HORS FRAIS DE TRANSPORT ET TAXES.

  1. DISPUTE RESOLUTION, ARBITRATION, AND CLASS ACTION WAIVER.

    1. Informal Dispute Resolution. Zenni wants to address any concerns You may have without resort to legal proceedings. Most concerns may be quickly resolved in this manner. Thus, You agree to first contact Zenni at legal@zennioptical.com to resolve Your dispute with us informally. Your notice of dispute must be individual to You and must include, as applicable, Your name, Your email address, and Your residential address. Your notice of dispute also must explain the facts of the dispute as You understand them and tell Zenni what You want Zenni to do to resolve the issue. You agree to use Your best efforts to settle any dispute directly through consultation and good faith negotiations, and You agree that a notice of dispute containing all of the information required above, followed by at least 60 days of good faith negotiation, are preconditions to either You or Zenni initiating arbitration. A notice of dispute will not be valid unless it contains all of the information required by this paragraph.

      If You commence an arbitration without having previously provided a valid and compliant notice of dispute, You agree that the applicable arbitration provider (or the arbitrator, if one has been appointed) must suspend the arbitration pending compliance with this paragraph. You and Zenni authorize the arbitration provider or the arbitrator to decide summarily whether the party that commenced an arbitration complied with these notice requirements, relying solely on this Agreement and the notice of dispute provided (if any). All statutes of limitation shall be tolled while the parties engage in the informal dispute resolution process required by this paragraph.

    2. Agreement to Binding Arbitration. In the unlikely event that You cannot reach an agreement with Zenni after 60 days of good faith negotiation, You agree to resolve any claim, dispute, or controversy arising out of, in connection with, or relating to Your Plan, including but not limited to these Terms and Conditions, through binding arbitration. These Terms and Conditions evidence a transaction involving interstate commerce and any arbitration shall be governed by the Federal Arbitration Act (9 U.S.C. §§ 1-16). The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

      Except in the event of a Mass Arbitration (as defined below), You agree that all disputes shall be finally settled through binding arbitration administered on a confidential basis by JAMS, in accordance with the JAMS Streamlined Arbitration Rules and Procedures, but excluding any rules or procedures that permit arbitration on a class-wide basis (collectively, the “JAMS Rules”). The JAMS Rules governing the arbitration may be accessed at https://www.jamsadr.com/adr-rules-procedures. The seat of the arbitration will be decided pursuant to the JAMS Rules. You or Zenni may elect to appear at the arbitration in person or, if You and Zenni both agree, to conduct it remotely online via appropriate videoconferencing technology, in lieu of appearing live.

      You will have the right to use legal counsel in connection with arbitration at Your own expense. You and Zenni shall select a single neutral arbitrator in accordance with the JAMS Rules. The arbitrator’s award shall be in writing and provide a statement of the essential findings and conclusions, shall be binding on the parties and may be entered as a judgment in any court of competent jurisdiction. You and Zenni also agree to implement the JAMS Optional Arbitration Appeal Procedure (as it exists on the effective date of this Agreement) with respect to any final award in an arbitration arising out of or related to this Agreement.

      If You initiate arbitration, to the extent the filing fee for the arbitration exceeds Two Hundred and Fifty U.S. Dollars ($250), and Your claim is ultimately found to be non-frivolous and not in bad faith, Zenni will reimburse all filing fees in excess of $250. Zenni will also pay all other arbitration costs in connection with the arbitration, other than costs incurred by You for legal counsel, travel and other out-of-pocket costs and expenses not constituting fees or amounts payable to JAMS. You will not be required to pay fees and costs incurred by Zenni if You do not prevail in arbitration, unless the arbitrator determines that Your claim was frivolous or brought in bad faith, in which case the arbitrator may award Zenni its attorneys’ fees, expert witness fees, arbitration fees, and/or costs. Zenni will also reimburse You for any portion of the $250 filing fee that is more than what You would otherwise have to pay to file suit in a court of law.

    3. Class Action and Class Arbitration Waiver. TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, YOU AND ZENNI AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A CLASS ACTION, COLLECTIVE ACTION OR CLASS ARBITRATION, OR AS A PRIVATE ATTORNEY GENERAL. To the extent applicable law does not permit waiver of private attorney general claims, but permits them to be arbitrated, then such claims shall be resolved in arbitration. You further agree to waive Your rights to file a class action or seek relief on a class basis. If there is a final determination that applicable law precludes enforcement of the waiver contained in this paragraph as to any claim, cause of action, or requested remedy, then that claim, cause of action or requested remedy will be severed and may be brought in a court of competent jurisdiction, but the waiver contained in this paragraph shall be enforced in arbitration on an individual basis as to all other claims, causes of action or requested remedies to the fullest extent possible. In the event that a claim, cause of action or requested remedy is severed pursuant to this paragraph, then You agree that the claims, causes of action or requested remedies that are not subject to arbitration will be stayed until all arbitrable claims, causes of action and requested remedies are resolved by the arbitrator. If a court or arbitrator decides that any part of this Agreement cannot be enforced as to a particular request for public injunctive relief, then that request for public injunctive relief (and only that request for public injunctive relief) must be brought in court and must be stayed pending arbitration of the arbitrable remedies.

    4. Mass Arbitration Before NAM. Notwithstanding Your agreement to arbitrations administered by JAMS, in the event 25 or more demands for arbitration are filed relating to the same or similar subject matter and share common issues of law or fact, and counsel for the parties submitting the demands are the same or coordinated, You and Zenni agree that the demands will constitute a “Mass Arbitration.” You agree that any Mass Arbitration shall not be governed by the JAMS Rules or administered by JAMS, but will instead be administered by National Arbitration & Mediation (“NAM”), a nationally recognized arbitration provider, and governed by the NAM rules in effect when the Mass Arbitration is filed as modified by this Agreement, including the NAM Mass Filing Supplemental Dispute Resolution Rules, but excluding any rules that permit arbitration on a class-wide basis (collectively, the “NAM Rules”).

      The NAM Rules are available at www.namadr.com or by calling 1-800-358-2550. In the event of any failure or refusal to commence a Mass Arbitration before NAM, You or Zenni may seek an order from a court of competent jurisdiction compelling compliance with these Terms and Conditions and compelling administration of the Mass Arbitration before NAM. Pending resolution of any such requests to a court, You and Zenni agree that all arbitrations comprising the Mass Arbitration (and any obligation to pay arbitration fees) shall be stayed. You and Zenni acknowledge that either party's failure to comply with this paragraph would irreparably harm the other, and You agree that a court may issue an order staying the arbitrations (and any obligation to pay arbitration fees) until any disagreements over the provisions of this paragraph are resolved by the court.

    5. 30 Day Right to Opt-Out. You have the right to opt-out and not be bound by the arbitration and class action waiver provisions above by sending written notice of Your decision to opt-out by emailing Zenni at privacy@zennioptical.com. The notice must be sent within thirty (30) days of your purchase of Your Plan; otherwise You shall be bound to arbitrate disputes in accordance with these Terms and Conditions. If You opt-out of these arbitration provisions, Zenni also will not be bound by them.

    6. Exclusive Venue for Litigation Not Subject to Arbitration. To the extent that the arbitration provisions set forth above do not apply or if You opt out of arbitration, You and Zenni agree to submit to the personal jurisdiction of the state and federal courts located in San Francisco County, California, and any litigation shall be filed exclusively in state or federal courts located in San Francisco, California (except for small claims court actions which may be brought in the county where you reside).

    1. SPECIAL STATE DISCLOSURES:

      Regulation of Protection Plans may vary widely from state to state. Any provision within this Agreement, which conflicts with the laws of the state where You reside, shall automatically be considered to be modified in conformity with applicable state laws and regulations as set forth below. The following state specific requirements apply if Your Plan was purchased in one of the following states and supersede any other provision within Your Plan terms and conditions to the contrary.

      ARIZONA only Definitions: A “Consumer” means a contract holder, inclusive of a buyer of the Covered Product (other than for re-sale), any person to whom the Covered Product is transferred to during the duration of the Coverage Term, or any person entitled to receive performance on the part of the Obligor under applicable law. “Service Dealer” is any person or entity that performs or arranges to perform services pursuant to a Plan which the Service Dealer issues. “Administrator” means an entity which agrees to provide contract forms; process claims and procure insurance for and on behalf of a Service Dealer in performance of the obligations pursuant to a Plan, but which may not itself perform actual repairs.

      All references to the denial of coverage or exclusion from coverage for pre-existing conditions shall not apply in cases where such conditions were known, or should reasonably have been known, by Us or the Seller. All references to denial or exclusion from coverage are applicable only if they happened while the product was owned by you.

      Cancellation: If Your written notice of cancellation is received prior to the expiration date, We will provide a pro rata refund after deducting for administrative expenses associated with the cancellation, regardless of prior services rendered against the Plan. No claim incurred or paid shall be deducted from the amount of the refund. The cancellation provision shall not contain both a cancellation fee and a cancellation penalty. The administrative expenses may not exceed $75 dollars or ten percent of the purchase price of the Plan, whichever is less. To arrange for cancellation of this Plan, please contact Your Seller. Starr Protection Solutions, LLC is the Provider and the Obligor for this Plan in Arizona. Dispute Resolution: Both parties must agree to arbitration. Additionally, as an Arizona resident you may follow the process to resolve complaints under the provisions of A.R.S. §§20-1095.09 and 20-461, Unfair Trade Practices, as outlined by the Arizona Department of Insurance and Financial Institutions. You have a right to file a complaint with the Department of Insurance and Financial Institutions against Us by contacting the Department of Insurance and Financial Institutions at 602-364-2499 or difi.az.gov.

      ARKANSAS only: The following provision applies to HOW TO FILE A CLAIM section: If it is an emergency and We cannot be reached, You can proceed with repairs. We will reimburse You or the repairing facility in accordance with the Plan provisions.

      CALIFORNIA only: With respect to California contract holders, the Administrator under this Plan is Zenni Optical, Inc. The Obligor under this Plan is Starr Protection Solutions LLC. This Plan may be canceled by the contract holder for any reason, including, but not limited to, the Product covered under this contract being sold, lost, stolen or destroyed. If You decide to cancel this Plan, and cancellation notice is received by the Seller within 60 days of the date You received this Plan, and You have made no claims against this Plan, You will be refunded the full Plan price, less any claims; or if this Plan is canceled by written notice after 60 days from the date You received this Plan, You will be refunded a prorated amount of the Plan price, less any claims paid or less an administrative fee of 10% of the Plan price or $25, whichever is less, unless otherwise precluded by law. To arrange for cancellation of this Plan, please contact Your Seller.

      COLORADO only: Action under this Plan may be covered by the provisions of the “Colorado Consumer Protection Act” or the “Unfair Practices Act,” Articles 1 and 2 of Title 6, C.R.S. A party to this Plan may have a right of civil action under the laws, including obtaining the recourse or penalties specified in such laws.

      CONNECTICUT only: The term of this Plan is automatically extended by the length of time in which the Covered Product is in the Obligor’s custody for repair under this Plan. In the event of a dispute with the Obligor, You may contact the State of Connecticut Insurance Department: P.O. Box 816, Hartford, CT 06142-0816, Attn: Consumer Affairs. The written complaint must contain a description of the dispute, the purchase or lease price of the Product, the cost of repair of the Product, and a copy of this Plan. If the Obligor fails to pay or to provide service on a claim within sixty (60) days after proof of loss has been filed, the Plan holder is entitled to submit a claim directly to Starr Indemnity & Liability Company who insures the Obligor’s obligations under this Plan, at [(855) 438-2390] or 399 Park Ave, 3rd Floor, New York, NY 10022.

      FLORIDA only: The Obligor under this Plan is Starr Indemnity & Liability Company. The Administrator under this Plan is Zenni Optical, Inc. If You cancel this Plan, You will receive a refund equal to 90% of the unearned pro rata purchase price of the Plan, less any claims that have been paid or less the cost of repairs made on Your behalf. To arrange for cancellation of this Plan, please contact Your Seller. If We cancel this Plan, You will receive one hundred percent (100%) of the unearned pro rata purchase price of this Plan, less any claims paid or the cost of repairs made on Your behalf. The rates charged for this Plan are not subject to regulation by the Florida Office of Insurance Regulation.

      HAWAII only: You may return this Plan within thirty (30) days of the date this Plan was provided to You or within twenty (20) days if this Plan was delivered to You at the time of sale. If You made no claim, this Plan is void and the full purchase price will be refunded to You. To arrange for cancellation of this Plan, please contact Your Seller. The Obligor will pay a penalty of ten percent (10%) on a refund that is not paid or credited within forty-five (45) days after return of this Plan to the Seller. These provisions apply only to the original purchaser of this Plan. In the event the Obligor cancels this Plan, We will mail a written notice to You at Your last known address at least 5 days prior to cancellation which shall state the effective date of cancellation and the reason for cancellation. However, prior notice is not required if the reason for cancellation is nonpayment of the provider fee, a material misrepresentation by You relating to the Covered Product or its use, or a substantial breach of Your duties relating to the Covered Product or its use. Obligations of the Obligor under this Plan are insured under a Plan contractual liability policy issued by Starr Indemnity & Liability Company, 399 Park Ave, 3rd Floor, New York, NY 10022. If You have a question or complaint, You may contact the Insurance Commissioner, Hawaii Insurance Division, PO Box 3614, Honolulu, Hawaii, 96811.

      ILLINOIS only: Starr Protection Solutions, LLC, (and not the dealer or manufacturer), is the Obligor under this Plan in the State of Illinois. The Obligor will pay the cost of covered parts and labor necessary to restore the Product (s) to normal operating condition as a result of covered or mechanical component failure due to normal wear and tear. You may cancel this Plan at any time. If You cancel this Plan within the first thirty (30) days of purchase and if no service has been provided to You, You shall receive a full refund of the purchase price less a cancellation fee equal to the lesser of ten percent (10%) of the purchase price or fifty dollars ($50.00). If You cancel this Plan at any other time or if You cancel after service has been provided to You, You shall receive a refund equal to the pro rata purchase price less the value of any service received and less a cancellation fee equal to the lesser of ten percent (10%) of the purchase price or fifty dollars ($50.00). To arrange for cancellation of this Plan, please contact Your Seller. If the Obligor fails to pay or to provide service on a claim within sixty (60) days after proof of loss has been filed, the Plan holder is entitled to submit a claim directly to Starr Indemnity & Liability Company which insures the Obligor’s obligations under this Plan at the following address: 399 Park Avenue, 3rd Floor, New York, NY 10022.

      KENTUCKY only: If processing of a claim for service has not been completed within sixty (60) days after proof of loss has been filed with the Obligor, the claim may be submitted to Starr Indemnity & Liability Company who insures the Obligor’s obligations under this Plan at 399 Park Avenue, 3rd Floor, New York, NY 10022.

      MAINE only: The following provision applies to HOW TO FILE A CLAIM section: If it is an emergency and We cannot be reached, You can proceed with repairs. We will reimburse You or the repairing facility in accordance with the Plan provisions.

      MARYLAND only: The definition of “Term” is amended to also provide that Your Plan is extended automatically to the extent Zenni fails to perform services under the Plan and Your Plan will not terminate until the services are provided to You in accordance with these Terms and Conditions. Md. Code Ann., Com. Law § 14-404. Further, if for any reason Zenni fails to respond to a claim You submit within 10 days from the date of Your submission, Zenni is required, upon Your request, to provide a brief statement explaining the reasons for the delay. Md. Code Ann., Com. Law § 14-404(d).

      MISSOURI only: The following provisions apply only to the original purchaser of this Plan, and only if no claim has been made prior to the return of this Plan: You may return this Plan within twenty (20) days of the date this Plan was mailed to You or within ten (10) days if this Plan was delivered to You at the time of sale. If You made no claim under this Plan, the Plan is void and the full purchase price will be refunded to You or credited to Your account. To arrange for cancellation of this Plan, please contact Your Seller. The Obligor will pay a penalty of ten percent (10%) on a refund that is not paid or credited within forty-five (45) days after return of this Plan to the Seller. The Deductible (if applicable) is a non-refundable amount You will be assessed, per Claim, prior to receiving covered services under this Plan, as indicated on the purchase confirmation page. The following provision applies to HOW TO FILE A CLAIM section: If it is an emergency and We cannot be reached, You can proceed with repairs. We will reimburse You or the repairing facility in accordance with the Plan provisions.

      NEVADA only: This Plan is renewable at Our option. This Plan is not an insurance policy. This Plan does not provide replacement or service coverage for failures or breakdowns arising from pre-existing conditions or for any form of consequential damages. The purchase price is as indicated on the bill of sale or receipt or declarations page and is considered to be a part of the contract.

      The cancellation provision in this Plan is hereby deleted and replaced with the following:

      This Plan is void and We will refund to You the purchase price of this Plan, if no service or replacement claim has been made and You return the contract to Us:

      (a) Within 20 days after the date this Plan was mailed or otherwise sent to You; or

      (b) Within 10 days after You have received a copy of this Plan if We have furnished You with a copy of this Agreement at the time when this Agreement was purchased.

      To arrange for cancellation of this Plan, please contact Your Seller. We will refund to You the purchase price of this contract within 45 days after it has been returned to us. If We do not refund the purchase price within 45 days, We will pay You a penalty of 10 percent (10%) of the purchase price for each 30-day period that the refund remains unpaid. You may also cancel this Plan at any other time and receive a refund equal to the pro rata purchase price. These provisions apply only to the original purchaser of this Plan.

      We may not cancel this contract once it has been in effect for at least seventy (70) days, except for the following conditions:

      (a) Failure by You to pay this Plan purchase price;

      (b) The contract holder being convicted of a crime which results in an increase in the service required under this Plan;

      (c) Discovery of fraud or material misrepresentation perpetrated by You in purchasing this contact or obtaining service;

      (d) The discovery of an act or omission, or a violation of any condition of this contract by You which substantially and materially increases the service requested under this Plan; or

      (e) A material change in the nature or extent of the service required under this Plan, which occurs after the purchase of this contract, and substantially and materially increases the service required beyond that contemplated at the time of purchase.

      If We cancel this Plan for any of the above reasons, You will receive a refund equal to the pro rata purchase price. With respect to each Product covered under this Plan, the Administrator and/or Obligor liability is limited to the original retail purchase price You paid for such Product. We may not cancel this Plan until at least fifteen (15) days after the notice of cancellation has been mailed to You. The obligations under this Plan are guaranteed by Starr Indemnity & Liability Company located at 399 Park Ave., 3rd Floor, New York, NY 10022. If You are not satisfied with the manner in which We are handling service under this Agreement, You may contact the Nevada Commissioner by use of the toll-free number of the Division, (888) 872-3234.

      NEW HAMPSHIRE only: The provisions of Section 7(C), CANCELLATION, are amended to state the following: Zenni may cancel Your Plan for any reason within seventy (70) days from the date of purchase. After seventy (70) days, Zenni may only cancel Your Plan if (a) You fail to pay an amount when due; (b) You are convicted of a crime which results in an increase in the services Zenni must provide under the Plan; (c) Zenni discovers a fraud or material misrepresentation by You in purchasing the Plan or presenting a claim under the Plan; (d) Zenni discovers (1) an act or omission by You or (2) a violation by You of any of the terms and conditions of the Plan which occurred after the effective date of Your Plan and which substantially and materially increases the service required under the Plan; or (e) there is a material change in the nature or extent of the required service which occurs after the effective date of Your Plan and which causes the required service to be substantially and materially increased beyond that contemplated at the time that the Plan was sold. N.M.S.A. 1978 § 59A- 58-12.

      If you have any concerns regarding the handling of your claim, you may contact the Office of Superintendent of Insurance at 1-855-427-5674. Bulletin 2017-016, 2017 WL 6517555 (NM INS BUL)

      NEW YORK only: The obligations of the Obligor under this Plan are insured under a Plan reimbursement insurance policy issued by Starr Indemnity & Liability Company. If the Obligor fails to perform under this Agreement, including failure to return any unearned fee in the event of cancellation, Starr Indemnity & Liability Company will pay all sums the Obligor is legally obligated to pay under this Agreement or perform any service the Obligor is legally obligated to perform under this Agreement. You may return this Plan within twenty (20) days of the date this Plan was provided to You or within ten (10) days, if this Plan was delivered to You at the time of sale. If You made no claim, this Plan is void and the full purchase price will be refunded to You. To arrange for cancellation of this Plan, please contact Your Seller. We will pay a penalty of ten percent (10%) per month on a refund that is not made within thirty (30) days of return of this Plan. These provisions apply only to the original purchaser of this Plan In the event We cancel this Plan, We will mail a written notice to You at Your last known address at least fifteen (15) days prior to cancellation with the reason for cancellation. A written notice is not required, if the reason for cancellation is nonpayment of the provider fee, a material misrepresentation, or a substantial breach of duties by You relating to the Covered Product or its use. If a claim for service has not been completed within sixty (60) days after proof of loss has been filed, the claim can be submitted to Starr Indemnity & Liability Company located at 399 Park Ave, 3rd Floor, New York, NY 10022, [(855) 438-2390].

      OKLAHOMA only: The Obligor under this Plan is Starr Underwriting Agency, Inc. (License # 44200902). This plan is a service agreement and is not an insurance policy. The Cancellation conditions do not apply to Oklahoma state residents. In the event You cancel this Plan, You shall receive a refund equal to ninety percent (90%) of the unearned pro-rata purchase price less the cost of any service received. To arrange for cancellation of this Plan, please contact Your Seller. In the event We cancel this Plan, You shall receive a refund equal to one hundred percent (100%) of the unearned pro-rata purchase price, less the cost of any service received. This is not an insurance contract. Coverage afforded under this contract is not guaranteed by the Oklahoma Insurance Guaranty Association. The term of this Plan is automatically extended by the length of time in which the Covered Product is in the Obligor’s custody for repair under this Plan. While arbitration is mandatory, the outcome of any arbitration shall be nonbinding on the parties, and either party shall, following arbitration, have the right to reject the arbitration awarded and bring suit in a district court of Oklahoma. The following provision applies to HOW TO FILE A CLAIM section: If it is an emergency and We cannot be reached, You can proceed with repairs. We will reimburse You or the repairing facility in accordance with the Plan provisions. INSURANCE REGARDING YOUR PLAN section the following language is being added, Our obligations are guaranteed under a reimbursement insurance policy issued by Starr Indemnity & Liability Company. Starr Indemnity & Liability Company is located at 399 Park Avenue, 3rd Floor, New York, NY 10022, and you may contact them toll free at [(855) 438-2390].

      OREGON only: Arbitration: If You are a resident of Oregon, the following shall replace all references to Arbitration in these Terms and Conditions: Arbitration is not mandatory and has to be by mutual agreement. Any arbitration occurring under this Plan shall occur in an agreed upon location by both parties and be administered in accordance with the Expedited Procedures of the Commercial Arbitration Rules of the American Arbitration Association (the “Arbitration Rules”) unless any procedural requirement of the Arbitration Rules is inconsistent with the Oregon Uniform Arbitration Act in which case the Oregon Uniform Arbitration Act shall control as to such procedural requirement. Any award rendered shall be a nonbinding award against You. The following provision applies to HOW TO FILE A CLAIM section: If it is an emergency and We cannot be reached, You can proceed with repairs. We will reimburse You or the repairing facility in accordance with the Plan provisions. INSURANCE REGARDING YOUR PLAN section the following language is being added, Our obligations are guaranteed under a reimbursement insurance policy issued by Starr Indemnity & Liability Company. Starr Indemnity & Liability Company is located at 399 Park Avenue, 3rd Floor, New York, NY 10022, and you may contact them toll free at [(855) 438-2390].

      SOUTH CAROLINA only: In order to prevent damage to the Covered Product, please refer to the owner’s manual. This Plan does not provide coverage for pre-existing conditions. This Plan does not cover repair and replacement necessitated by loss or damage resulting from 1) any cause other than normal use and operation of the Product in accordance with manufacturer’s specifications and/or owner’s manual or 2) failure to use reasonable means to protect Your Product from further damage after a breakdown or performance failure occurs. You may return this Plan within twenty (20) days of the date this Plan was provided to You, or within ten (10) days, if this Plan was delivered to You at the time of sale. If You made no claim, this Plan is void and the full purchase price will be refunded to You. To arrange for cancellation of this Plan, please contact Your Seller. We will pay a penalty of ten percent (10%) per month on a refund that is not made within forty- five (45) days of return of this Plan. These provisions apply only to the original purchaser of this Plan. In the event We cancel this Plan, We will mail a written notice to You at Your last known address at least fifteen (15) days prior to cancellation with the reason for cancellation. The written notice is not required if the reason for cancellation is nonpayment of the provider fee, a material misrepresentation, or a substantial breach of duties by You relating to the covered property or its use. If a claim for service has not been completed within sixty (60) days after proof of loss has been filed, the claim can be submitted to Starr Indemnity & Liability Company, which insures the obligations under this Plan, located at 399 Park Ave., 3rd Floor, New York, NY 10022. In the event You have a question or complaint, You may contact the South Carolina Department of Insurance, P.O. Box 100105, Columbia, South Carolina, 29202-3105, (803) 737-6134.

      TEXAS only: You may return this Plan within twenty (20) days of the date this Plan was provided to You or within ten (10) days if this Plan was delivered to You at the time of sale. If You made no claim, this Plan is void and the full purchase price will be refunded to You. To arrange for cancellation of this Plan, please contact Your Seller. We will pay a penalty of ten (10) percent of the amount outstanding per month on a refund that is not made within forty-five (45) days. These provisions apply only to the original purchaser of this lan . In the event We cancel this Plan, We will mail a written notice to You at Your last known address at least five (5) days prior to cancellation which shall state the effective date of cancellation and the reason for cancellation. However, prior notice is not required if the reason for cancellation is nonpayment of the provider fee, a material misrepresentation by You relating to the covered property or its use, or a substantial breach of Your duties relating to the covered Product or its use. Obligations of the provider under this Plan are insured under a Plan reimbursement policy. In the event a covered service is not provided by Us within sixty (60) days after proof of loss has been filed, the claim can be submitted to Starr Indemnity & Liability Company located at 399 Park Ave, 3rd Floor, New York, NY 10022. Unresolved complaints concerning a provider or questions concerning the registration of a Plan provider may be addressed to the Texas Department of Licensing and Regulations, PO Box 12157, Austin TX 78711, 1 (800) 803-9202.

      UTAH only: The language in CANCELLATION section regarding Our rights to cancel this agreement is deleted and replaced with: We may cancel this Plan by providing You with thirty (30) days written notice for the following reasons only: material misrepresentation, substantial change in the risk assumed or substantial breaches of contractual duties. We may cancel this Plan by providing you with ten (10) days written notice, if the reason for cancellation is non-payment by you. The following provision applies to HOW TO FILE A CLAIM section: If it is an emergency and We cannot be reached, You can proceed with repairs. We will reimburse You or the repairing facility in accordance with the Plan provisions. All references to the denial of coverage or exclusion from coverage for pre-existing conditions shall not apply in cases where such conditions were known, or should reasonably have been known, by Us or the dealer. The following sentences are added to the end of the DISPUTE RESOLUTION, ARBITRATION, AND CLASS ACTION WAIVER section: Any matter in dispute between You and Us may be subject to arbitration as an alternative to court action pursuant to the rules of (the American arbitration association or other recognized arbitrator), a copy of which is available on request from the company. Any decision reached by arbitration shall be binding upon both you and the company. The arbitration award may include attorney's fees if allowed by state law and may be entered as a judgment in any court of proper jurisdiction. If a claim for service has not been completed within sixty (60) days after proof of loss has been filed with Us, the claim can be submitted to Starr Indemnity & Liability Company, who insures the Administrator’s obligations under this Plan, located at 399 Park Avenue, 3rd Floor, New York, NY 10022, [(855) 438-2390]. Coverage afforded under this Plan is not guaranteed by the Property and Casualty Guaranty Association. This Plan or warranty is subject to limited regulation by the Utah Insurance Department. To file a complaint, contact the Utah Insurance Department.

      VERMONT only: You may return this Plan within twenty (20) days of receipt and, if no claim for service has been made, receive a full refund of the purchase price. To arrange for cancellation of this Plan, please contact Your Seller. Our obligations under this Plan are supported by a contractual liability insurance policy issued by Starr Indemnity & Liability Company. In an event that We are unable to perform under the contract, Starr Indemnity & Liability Company, which shall pay on Our behalf any sums We are legally obligated to pay and shall provide the service, which We are legally obligated to perform according to the Our contractual obligations under this Plan. If a claim for service has not been completed within sixty (60) days after proof of loss has been filed with Us, the claim can be submitted to Starr Indemnity & Liability Company located at 399 Park Avenue, 3rd Floor, New York, NY 10022, [(855) 438-2390].

      VIRGINIA only: If any promise made in the contract has been denied or has not been honored within 60 days after your request, you may contact the Virginia Department of Agriculture and Consumer Services, Office of Charitable and Regulatory Programs at www.vdacs.virginia.gov/food-extended-service-contract-providers.shtml to file a complaint.

      WASHINGTON only: The “INSURANCE REGARDING YOUR PLAN” provision of these Terms and Conditions as set forth above is deleted in its entirety and replaced with the following: This is not an insurance policy. Obligations of the Plan obligor under this Plan are backed by the full faith and credit of the Plan obligor, Starr Underwriting Agency, Inc., located at 399 Park Avenue, 3rd Floor, New York, NY 10022. You may contact them toll-free at [(855) 438-2390].

      WISCONSIN only: THIS CONTRACT IS SUBJECT TO LIMITED REGULATION BY THE OFFICE OF THE COMMISSIONER OF INSURANCE. Arbitration: If You are a resident of Wisconsin, the following shall replace all references to Arbitration in these Terms and Conditions: Arbitration is not mandatory and has to be by mutual agreement. If a claim for service has not been completed within sixty (60) days after proof of loss has been filed with Us, or if the provider becomes insolvent or otherwise financially impaired, the claim can be submitted to Starr Indemnity & Liability Company, who insures Our obligations under this Plan, located at 399 Park Avenue, 3rd Floor, New York, NY 10022, [(855) 438-2390]. You may return this Plan within twenty (20) days of the date this Plan was mailed to You, or within ten (10) days, if this Plan was delivered to You at the time of sale. If You made no claim, this Plan is void and the full purchase price will be refunded to You or credited to Your account. To arrange for cancellation of this Plan, please contact Your Seller. We will pay a penalty of ten (10) percent per month on a refund that is not paid or credited within forty-five (45) days after return of this Plan to Us. If We cancel this Plan, We will provide You at least 5 days written notice prior of cancellation stating the effective date and reason. These provisions apply only to the original purchaser of this Plan. In the event that You experience a total loss of property covered by this contract that is not covered by a replacement of the property pursuant to the terms of the contract, You shall be entitled to cancel this contract and receive a pro rata refund of any unearned provider fee, less any claims paid. Lack of pre-authorization shall be the sole grounds for a claim denial; however, unauthorized repairs may not be covered if evaluated to have been at an unreasonable expense.

      WYOMING only: You may return this Plan within twenty (20) days of the date this Plan was provided to You, or within ten (10) days, if this Plan was delivered to You at the time of sale. If You made no claim, this Plan is void and the full purchase price will be refunded to You. To arrange for cancellation of this Plan, please contact Your Seller. We will pay a penalty of ten (10) percent on a refund that is not paid or credited within forty-five (45) days after return of this Plan to Us. These provisions apply only to the original purchaser of this Plan. In the event We cancel this Plan, We will mail a written notice to You at Your last known address at least ten (10) days prior to cancellation, which shall state the effective date of cancellation and the reason for cancellation. However, prior notice is not required, if the reason for cancellation is nonpayment of the provider fee, a material misrepresentation by You relating to the Covered Product or its use, or a substantial breach of Your duties relating to the Covered Product or its use. Obligations under this Plan are insured by Starr Indemnity & Liability Company located at 399 Park Avenue, 3rd Floor, New York, NY 10022.

Magasinez Zenni Optical Canada Canada © DROITS D’AUTEUR 2026 ZENNI OPTICAL ® , INC. TOUS DROITS RÉSERVÉS.